Do you ship to my country?
Yes, we ship world wide.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-3 days for your order to be shipped out. Tracking numbers will be updated 1-3 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us: firstname.lastname@example.org.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get refund.
I have entered an incorrect address, what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you realize that the address provided is wrong, please kindly notify us via email: email@example.com. We can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary. The average time is 3-10 business days for US deliveries, and could be much longer for international deliveries.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive large amount of emails. To help us speed up the response, please attach your order number and address the problems clearly.