Return/Exchange

Return/Exchange

All domestic returns are for store credit only - no refunds. Full priced, unworn merchandise can be returned for store credit or exchange for different size within 5 days from the date of delivery. We do not accept International returns and exchanges due to transit time. Please choose carefully or email us at citadinedesigns@gmail.comprior to purchase.

Full priced unworn, defective or broken merchandise can be returned for refund or exchange.

We do not accept returns on gift certificates, jewelry, swim wear, lingerie, sale items, items purchased with a coupon code, custom orders, items have been worn or show signs of wear.


Return/Exchange Process

Please email us within 3 days of receiving your order. If your order is eligible for a return, you will be issued a RA#. Please write this number on the outside of the package and on the return form enclosed in your original shipment. Original shipping and handling charges are not refundable. Customers are responsible for the return shipping cost. Return package needs to be sent back within 48 hours after receiving the return approval number.

We recommend USPS Priority mail, with a tracking number and insured to the full amount of merchandise. We are not responsible for missing or stollen packages.

You must email us in advance, or we will not be able to process the returns and exchanges. We reserve the right to refuse a refund request if the return does not comply with our policy.

We are not responsible for any changes incurred for refused packages. In the case a package is refused and returned to us, the total cost of return fees will be deducted from the customer’s refund, plus a 20% restocking fee.

Store Credit

Store credit will be emailed to you in the form of a coupon code to be used online. Customers are responsible for retaining their credit code. We are not responsible for issuing a new one if you lost it. All purchases with store credit are final sale. Store credit is valid for one year from the issue date. After one year, all store credits expire.

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